Support
We usually reply within 2 business days.
Every message is read by the person who built the apps. To help us help you faster, say which app you're writing about, your iOS version and the app version, and what you were doing when the problem happened. Screenshots help a lot.
Support for Kalí
Kalí has its own website with answers to the common questions — subscriptions, restoring a purchase, the food database, the AI camera and deleting your account:
Support for Endó
Endó's support page covers the questionnaire, the daily log, subscriptions and account deletion:
Subscriptions and refunds
All Ása apps sell subscriptions through Apple, so they are managed in iOS Settings rather than in the app: open Settings, tap your name, then Subscriptions, and pick the app to change plan or cancel. Cancelling stops future renewals and you keep access until the end of the period you have paid for.
Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com using the Apple account you bought with. If a refund is stuck, email us and we'll do what we can from our side.
Deleting your account or data
Every Ása app lets you delete your account and all the data tied to it from inside the app — look for Account or Profile, then Delete account. If you can no longer sign in, email us from the address on your account and we will delete it for you.
Business, press and the App Store
Partnership ideas, press questions and anything to do with our App Store presence go to the same inbox: gisli.g.bergs@gmail.com.
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